Solutions
Made for teams that spend their day on the phone.
Appointment setting, lead qualification, reactivation or incoming calls: the agent takes on the recurring calls and hands over as soon as a person is needed.
Use cases
By use case
From the calendar entry to the after-hours incoming call.
Appointment setting
Book appointments while the customer is still on the line.
The agent checks free times in your calendar, offers suitable slots, books the appointment and sends the confirmation by SMS, WhatsApp or email.
How it works
From the first sentence to the calendar entry
Reach the contact
At the right time, by the rules of your campaign.
Clarify the need
Short and to the point – only the questions that matter for the appointment.
Offer a free slot
Live from Google Calendar or Cal.com.
Book and confirm
Enter the appointment, send the confirmation, pass the data to the CRM.
Sample call
An appointment in under a minute
The agent offers concrete times instead of asking openly – which makes the decision easy.
Sample call, shortened. Names are fictional.
- AI agent
For the consultation I have Thursday at 2:30 pm or Friday at 10 am. Which suits you better?
- Contact
Thursday is good.
- AI agent
Great, I’ve booked Thursday at 2:30 pm for you. You’ll get a confirmation by text in a moment.
Connections
Your calendar, your CRM, your messages
Appointments go straight into the calendar, results into the CRM. Confirmations and reminders go out on the channel your customers prefer.
- Google Calendar and Cal.com
- HubSpot, Pipedrive, webhooks and REST API
- Confirmation by SMS, WhatsApp or email
- Callback instead of an appointment? It lands in the callback queue
Lead qualification
Qualify leads before your sales team invests time.
The agent asks the questions your sales team needs, records the answers in a structured way and hands hot leads over live – the rest land neatly sorted in your CRM.
Data fields
Your criteria, captured in a structured way
You define the results schema – the agent fills it from the conversation and flags uncertain answers.
- Need and interest
- Budget or order of magnitude
- Decision-making authority
- Timeframe
- Preferred way to be contacted
- Custom fields as needed
How it works
From raw contact to sorted lead
Call
Reach new enquiries quickly, while the interest is fresh.
Ask
By your script, as a conversation rather than an interrogation.
Classify
Set the outcome code, fill the fields, flag uncertain values.
Pass on
Hand hot leads over live, send every result to the CRM.
Handover
Hot leads go straight to your team
When a lead is ready to close, the agent hands over during the call – with a short summary for your team.
- Live handover in the console
- A summary first
- Push notification
- Results to your systems by webhook
Sample call
Two questions, a clear picture
The agent asks only the questions your sales team needs – and hands over as soon as the lead is hot.
Sample call, shortened. Names are fictional.
- AI agent
Good afternoon, Mr Krüger, this is the digital assistant at Sample Ltd. You got in touch through our website – may I ask you two quick questions?
- Contact
Yes, of course.
- AI agent
How many employees are you looking for a solution for, and by when?
- Contact
For about twenty, ideally this quarter.
- AI agent
Thank you. I’ll connect you with a colleague from sales right now.
Reactivation
Win back former customers and dormant leads.
The agent reaches former customers and stalled leads, asks about their current needs and makes a fitting offer – respecting every opt-out.
Use cases
Potential that’s already in your lists
The contacts you already know are often the most valuable.
Win-back
Reach former customers, understand why they left and make an offer.
Contract end
Reach customers in good time before their contract expires.
Dormant leads
Bring unreached contacts back into the campaign by your rules.
Opt-outs respected
Anyone who doesn’t want to be called again goes straight on the block list.
Sample call
A former customer
Listen first, then offer – and agree a clear next step.
Sample call, shortened. Names are fictional.
- AI agent
Good afternoon, Mr Demir, this is the digital assistant at Sample Ltd. You were our customer until last year – may I ask whether your need is still current?
- Contact
In principle, yes, but the offer back then didn’t quite fit.
- AI agent
Thank you for being open. Shall I book a callback with an advisor for Monday morning?
- Contact
Yes, please do.
Follow-ups
Persistent without being pushy
Retries with pauses and limits, rotating times of day and messages after missed calls – fine-tuned per campaign.
- Retry rules per outcome
- SMS, WhatsApp or email after a missed call
- Callback queue for your team
- Block list across all campaigns
Inbound reception
No more missed calls – even after hours.
The AI receptionist answers calls on your number, answers questions from your knowledge base, takes messages and sends you a note after every call.
How it works
What happens on an incoming call
Answer
On your number, connected through your SIP trunk.
Greet
With your greeting – and a separate one outside business hours.
Handle the request
Answer questions, take a message, agree a callback.
Notify
A note after every call by email or Telegram.
Settings
Your reception, your rules
You set business hours, greeting and capacity yourself.
Business hours
Greet callers differently inside and outside business hours.
Greeting and voice
Your own greeting, language and voice per line.
Notes by email or Telegram
After every call you know who called and what they want.
Telephony
Your number, your carrier
Fonce connects via SIP trunks – from Verimor or another SIP carrier, with a backup server for more resilience.
- SIP trunks with IP authentication or registration
- Backup server per line
- Limit on concurrent calls per line
- German, Turkish and English
Sample call
A call after hours
The receptionist takes the request, clarifies when to call back and sends your team a note.
Sample call, shortened. Names are fictional.
- AI agent
Sample Ltd, good evening – this is the digital assistant. How can I help you?
- Contact
I’d like a callback about my invoice.
- AI agent
Of course. On which number, and when, can our team best reach you?
- Contact
On this number, ideally in the morning.
- AI agent
Noted. Our team will call you tomorrow morning.
Industries
Works across industries
Wherever many calls work towards a clear goal – for example in these areas.
- 01
Energy
Contract questions, callbacks and appointment setting.
- 02
Insurance
Book advisory appointments and follow up on quotes.
- 03
Telecommunications
Contract renewals and upgrades.
- 04
Real estate
Reach owners and prospects, schedule viewings.
- 05
Agencies & call centers
More campaigns with the same team.
A good fit when …
When Fonce pays off most
Many calls, one clear goal
Appointments, qualification, renewals – calls with an obvious next step.
Your team needs relief
The agent takes the volume, your people the calls that need experience.
Multilingual audiences
German with formal “Sie”, Turkish and English – per campaign.
High privacy standards
EU hosting, consent, block lists and transparent AI disclosure.
FAQ
Frequently asked questions
What if none of the offered times work?
The agent asks for a preferred time and offers the next free slots – or agrees a callback.
Can appointments be spread across several advisors?
That depends on your calendar setup, for example with Cal.com. We’ll find the right solution in the demo.
How reliable is the captured information?
The agent flags answers below a confidence threshold, and the QA scores show where to sharpen the script.
Can we change the questions at any time?
Yes. You adjust the script and results schema in the console, test the new version and publish it.
May we call former customers?
Fonce is built for contacts who have agreed to be called; if you wish, a campaign only dials contacts with documented consent. Checking your lists legally remains your responsibility.
How often is a contact called?
As often as your retry rules allow – with pauses, limits and a close after the last attempt.
Do we need a new phone number?
Not necessarily. Fonce connects through a SIP trunk; we’ll work out the right number and carrier during setup.
What happens outside business hours?
The receptionist greets callers with a separate message, takes a message and sends you the note.
Hear for yourself how Fonce handles a call.
In a personal demo, we’ll show you the agent with a call script from your industry – and answer your questions about campaigns, integrations and data protection.