For outbound and inbound calls
AI phone agents for every call.
Fonce calls your lists, answers incoming calls, books appointments and hands over to your team live when it matters.
- German, Turkish, English
- Live takeover
- EU hosting
Animated example: an AI phone agent books an appointment in a short call and syncs it to the CRM.
- AI agent: Hi Sarah, I’m calling to schedule your consultation.
- Sarah Miller: Oh, great. Do you have anything this week?
- AI agent: Sure – Thursday at 2:30 pm or Friday at 10 am.
- Sarah Miller: Thursday at 2:30 works for me.
- Appointment booked · Thu, 2:30 pm · synced to the CRM
Speaks your language – and your systems’
- Deutsch · Sie
- Türkçe
- English
- HubSpot
- Pipedrive
- Google Calendar
- Cal.com
- SMS
- Telegram
- Webhooks
- REST API
- SIP trunks
One console
Set up, test, launch, improve – without detours
Your team stays in control: every change to the agent is tested before a customer hears it.
Set up the agent
Describe your offer, call script and common objections, add a knowledge base and decide which data the agent captures.
- Knowledge base from text, PDF, Word, CSV, HTML and web pages
- Language and voice per campaign
- Custom data fields and outcome codes
Test before a customer hears it
Test calls in the browser and test suites against a simulated customer – in text and voice. Nothing is published until the tests pass.
- Test call straight from the browser
- Test suites with a simulated customer
- Publish only after the tests pass
Campaigns by your rules
Import contacts, set calling hours per German state, retries and pace – the agent only calls whom you allow, when you allow.
- Public holidays for all 16 German states
- Retry rules per outcome
- Block list and opt-out
Live when it counts
Active calls on the live board, the transcript in real time – listen in, whisper to the agent or take over the call.
- Live board across all campaigns
- Listen in, whisper, take over
- Stop all calls with one click
A little better every week
Every call is scored. The AI team leader reviews calls daily and proposes changes for you to approve – A/B tests show what works.
- QA scoring of every call
- Proposals from the AI team leader
- A/B tests of agent versions
Conversation quality
Sounds like a conversation, not a recording
Three things decide whether a call feels natural. Fonce is built around exactly these.
Quick replies
The reply takes shape during the pause. If one language model is slow, a second one steps in.
Listening cues
A “mm-hmm” at the right moment – never in the middle of a question, never during the goodbye.
Listens when interrupted
The agent tells “yes, mm-hmm” from “wait, no” and stops at once when the customer wants to speak.
Built for operations
Made for the reality of phone sales
Handovers, dialing rules, supervision and CRM – the things that make or break AI calling day to day.
Handover to people
The agent hands calls that are ready to close to your team – cold, or with a short summary first. They’re taken right in the console.
Learn more: Voice agentA dialer with the rules built in
Calling hours per German state, retries per outcome, pace, budget and healthy numbers – no separate dialer needed.
Learn more: Campaigns & dialerListen live and step in
Supervisors listen in, whisper an instruction to the agent or take over the call – each as its own permission.
Learn more: Live monitoringCRM context in, results out
Contacts arrive by import or API; outcomes, appointments and captured data go back by integration, webhook or export.
Learn more: Integrations- LanguagesGerman with formal “Sie”, Turkish and English
- 3
- German federal statesCalling windows and public holidays per state
- 16
- Live controlsListen in, whisper or take over
- 3
- Hosting & storageServers and recordings stay in the EU
- EU
Solutions
For your industry. For your use case.
Wherever many calls work towards a clear goal, the agent takes load off your team – and hands over as soon as a person is needed.
- Appointment settingThe agent checks free times in your calendar, offers suitable slots, books the appointment and sends the confirmation by SMS, WhatsApp or email.
- Lead qualificationThe agent asks the questions your sales team needs, records the answers in a structured way and hands hot leads over live – the rest land neatly sorted in your CRM.
- ReactivationThe agent reaches former customers and stalled leads, asks about their current needs and makes a fitting offer – respecting every opt-out.
- Inbound receptionThe AI receptionist answers calls on your number, answers questions from your knowledge base, takes messages and sends you a note after every call.
How it works
Your first campaign in three steps
Set up contacts and rules
Upload your contact list with documented consent, then define calling hours, retries and block lists.
Configure and test the agent
Describe your offer, call script and common objections, choose a language and voice, and listen to test calls before you go live.
Launch and stay in control
The agent makes the calls, books appointments and hands interested contacts to your team. You follow calls live and see the results of every campaign.
Channels
One conversation, many ways forward
Phone
Outbound campaigns and inbound calls through your SIP trunks.
SMS
Confirmations and follow-ups via Twilio, seven.io or Netgsm.
WhatsApp
Messages after the call – with opt-in and unsubscribe.
Email
Follow-up emails through your own SMTP server.
API & webhooks
REST API with OpenAPI documentation and 21 event types.
Security & privacy
Privacy built in, not bolted on
Fonce is designed around the requirements of the GDPR and KVKK – from the infrastructure to the agent’s first sentence.
EU hosting
The platform runs on servers in the EU.
EU storage
Recordings and files in EU storage.
Encrypted credentials
AES-256-GCM; API keys only as hashes.
Roles & permissions
Five standard roles, custom roles, per-person permissions.
Two-factor & SSO
Authenticator app, required if you wish; SSO via Google or Entra.
Recording with consent
Retention of your choice, transcripts can be redacted.
Openly an AI
The agent introduces itself as a digital assistant.
Opt-outs respected
Opt-outs are detected and blocked immediately.
FAQ
Frequently asked questions
Do the people being called know they are talking to an AI?
Yes. The agent introduces itself as a digital assistant at the start, and you can add your own opening text per campaign. It builds trust and meets the transparency requirements for AI systems.
Does Fonce replace our staff?
No. The agent handles recurring calls such as first contacts and appointment setting. Your people take over as soon as experience is needed – by live handover or directly in the console.
Which languages does the agent speak?
German, Turkish and English. In German, the agent always uses the formal “Sie”. You set the language per campaign.
How natural does it sound?
The agent prepares its reply during the pause, gives short listening cues like “mm-hmm” and stops to listen when someone cuts in. The best way to judge is to hear it in the demo.
Who does the agent call?
Fonce is built for contacts who have agreed to be called. Block lists and opt-outs are respected, and calls only happen within the time windows you set.
Are public holidays taken into account?
Yes, for all 16 German federal states – based on the contact’s state. You add your own blackout days.
Where is the data stored?
In the EU: the platform runs on servers in the EU, and recordings and files are kept in EU storage. We sign a data processing agreement with you under Art. 28 GDPR.
Are calls recorded?
Only with consent. You choose the retention period, and transcripts can be redacted after a period.
Hear for yourself how Fonce handles a call.
In a personal demo, we’ll show you the agent with a call script from your industry – and answer your questions about campaigns, integrations and data protection.